Supplier identification

www.pinchofthis.co.uk is a site operated by Pinch Of This. We are registered in the UK and based in Surrey.

 

Privacy Policy & Cookies

The website is owned by Pinch Of This.

 

Contract execution

Your personal data will be used to provide the information, goods and services offered through our website to you, for billing and order fulfillment.

 

Email newsletter

If you sign up to our newsletter we may use your email address to send you information about products or services. You can opt out of these at any point and you can ask for personal data to stop being recorded at any time.

 

Cookies & monitoring

Collecting personal information

We may collect, store and use the following kinds of personal information:

(a)       Information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths

(b)      Information that you provide to us when registering with our website including your email address

(c)       Information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters including your name and email address

(d)      Information that you provide to us when using the services on our website, or that is generated in the course of the use of those services including the timing, frequency and pattern of service use

(e)       Information relating to any purchases you make of our goods / services or any other transactions that you enter into through our website including your name, address, telephone number, email address and card details

 

Disclosure of personal data

We may disclose your personal data to other companies within our group, if we sell our business to agents and service providers.

In cases where we are required by law to pass on information or if we believe action is necessary for fraud, cyber crime or to protect the website, rights, personal safety of person/s. We may also disclose aggregate statistics about visitors to our website [customers and sales] in order to describe our services to prospective partners [advertisers, sponsors] and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifiable information.

 

Customer privacy rights

If you are concerned about your data, you have the right, subject to the payment of a small fee to request access to personal data which may hold or process about you.

 

Product information

All of our products are made free from gluten. We also produce some gluten and dairy free products.

As we use nuts in some of our products all our products may contain traces of nuts.

If you require information on ingredients or allergens please contact us.

 

Right to cancel

Only order amendments or cancellations which are given at least 2 working days before the intended delivery date may be accepted. Orders placed or cancelled on Saturdays, Sundays or Bank Holidays will be treated as having been received on the following working day. To cancel orders, please contact us.

You are entitled to cancel any payment at any time where fraudulent use has been made of your credit or debit card by another person not acting on behalf of you or as your agent and to be re-credited by us to the extent that such sums are not reimbursed by the card issuer in such circumstances.

If you receive goods that have been damaged in transit please contact us.

 

Shipping

Your order will be shipped within 48 hours of purchase. You will receive emails from our online store to keep you up to date with when you can expect to receive your order.

 

Payment

We accept a number of different card types along with using PayPal checkout as we like to make your life as easy as possible. We expect full payment upon order and charge an added extra for delivery.

 

Notices

All notices you send us must be sent to the contact details on this site www.pinchofthis.co.uk. We may give notice to you at either the email or postal address you provide to us when making a purchase. Notice will be deemed received and properly served 24 hours after an email is sent or three days after the date of posting of any letter. In providing the the service of any notice, it will be sufficient to prove, in the case of a letter, that the letter was properly addressed, stamped and placed in the post and, in the case of an email that the email was sent to the specified email address of the addressee.

 

Delivery

(a) We deliver to the mainland United Kingdom. We do not deliver to the Isle of White, Isle of Man, Northern Ireland, The Channel Islands or the Republic of Ireland. We do not deliver to other countries outside the United Kingdom.

(b) Subject to the other provisions of these Terms and Conditions we will not be liable for any loss (including loss of profit), costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the Goods (even if caused by our negligence), nor will any delay entitle you to terminate or rescind the Contract unless such delay exceeds 30 days.

(c) It shall be your duty to examine the Goods upon delivery to ensure that the delivery is complete and that the Goods have not been damaged in transit.

(d) If for any reason you will not accept delivery of any of the Goods when they are ready for delivery, or we are unable to deliver the Goods on time because you have not provided appropriate documents, instructions, licences or authorisations:

risk in the Goods will pass to you (including for loss or damage caused by any negligence by us);

the Goods will be deemed to have been delivered

(e) You are required to enter full and accurate details, including the name, address and postcode, of the recipient. We will not be responsible for any orders which are not delivered due to incorrect or incomplete information being supplied by you.

(f) Deliveries to hospitals, military bases and business addresses will be delivered to a main reception or mailing room prior to internal distribution. Deliveries cannot be made to PO Box addresses. All deliveries made to hospitals must include the ward name or number in the relevant address field.

 

Force Majeure

Neither we, nor any courier or postal service that we use shall be liable for any failure to perform, where such failure or delay results from any circumstances outside our reasonable control including but not limited to any fire, flood, explosion, accident, adverse weather conditions, traffic congestion, mechanical breakdown, obstruction of any private or public highway, riot, government act, act of war, terrorism, act of God, or from any industrial dispute or strike whatsoever.

 

Copyright notice

Copyright (c) 2015 Pinch of This.

Subject to the express provisions of these terms and conditions:

(a)       we, together with our licensors, own and control all the copyright and other intellectual property rights in our website and the material on our website; and

(b)      all the copyright and other intellectual property rights in our website and the material on our website are reserved.

 

Conclusion

These terms are governed by English law. Any contract for the purchase of goods from this site and any dispute or claim arising out of or in connection with any such contract will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident in Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident in Scotland you may also bring proceedings in Scotland.

Yes we know, all a bit boring – any other questions? Shout!